Welcome to our new support portal. We hope you like it and find what you need. This article explains Altmetric support and how to get in touch with us. Our support team is based in the UK and we aim to get back to you within 24 hours, Monday to Friday, excluding public holidays.


Altmetric support: all in one place


The Altmetric Support site is geared towards self-service, allowing our you to find answers when you need them. Built on the Freshdesk customer service platform, our support site includes:


  • The Knowledge Base (Solutions) provides answers to frequently asked questions and you can our guides
  • The Ticket area is where you can create support tickets and manage your forum subscriptions.






How does it work?

  1. Find an answer in the Knowledge Base for frequently asked questions
  2. If you're an Altmetric customer, read our Implementation Guides for more information on setting up your Altmetric tools
  3. Contact us via a New Support Ticket in the top-right hand corner, if you have a question


Getting in touch


You can contact us in a number of ways: