How can we help?

Here at Altmetric, we’re always looking for ways to improve the service we provide to our customers and over recent months, our infrastructure team has been working hard to migrate our infrastructure onto a new platform which we expect will provi... more

Altmetric noted with interest the recent changes in Twitter ownership and is observing ongoing developments with the platform closely.  In the meantime, we will continue to track attention to mentions of academic research outputs shared on Tw... more

Many companies track their ‘scientific share of voice’, a metric that compares the volume of research literature for their products in comparison to competitors. This metric misses a key constituency; health care providers (HCPs) who are influent... more

We've created new pages for guiding our users through a few steps to get started using Altmetric Explorer.    Find all our training videos here.   Or visit the following pages for specific training and guides about: Altmetric Explorer fo... more

Altmetric Terms of Use Before using our services, you will need to agree to our Terms of Use. You can find them here. Altmetric Privacy Policy The protection of your personal data is important for us. This is why we reinforced our processes... more

TABLE OF CONTENTS Do I need to pay for access? How should I acknowledge Altmetric for sharing its data? How should I describe Altmetric’s data in my research articles, presentations, etc? Can I share the portion of Altmetric data that I’v... more

What are Institutional Repository badges?    Repository badges are an easy way of displaying an article's attention to both your researchers and external visitors to your repository. These badges are customisable, so they can be tailored to... more

At Altmetric, we are committed to equitable accessibility of our products and services, to the extent possible. In pursuit of that goal, we have undertaken the following: We use  sans-serif fonts (Montserrat and Open Sans)  for the Altmetric E... more

We don't normalize the Altmetric Attention Score, so it doesn't have a scale per se (though a score of 0 indicates that we haven't tracked any attention). To put the score into context you should use the Scores tab, which can tell... more

Symplectic Elements includes an option to assign specific types to user profiles, depending on their role in the institution. The available profile types are: Academic : Excludes all users with non-academic profiles (e.g. admin staff). When... more

Symplectic Elements includes an option to set user profiles as Current (i.e. currently affiliated with the organization; this status can include both academic and non-academic users). Explorer for Institutions can be configured to either: I... more

In version 6.2, Symplectic introduced a more extensive privacy framework that allowed objects/items to be set as private, internal or public. The integration we have with Elements can be configured to apply these same familiar privacy concepts to... more

Altmetric collects certain meta tags from the source code of a research output webpage, in order to recognize the research output when it is mentioned or shared in one of the attention sources we track.    When a research output is mentioned in... more

On the surface, Altmetric and traditional media monitoring tools seem to provide much the same service; the ability to track, collate and report on online conversations. In reality, although there are similarities, they are some key differences t... more